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US and UK VPN for iPhone & iPad: Support and FAQ

US400UK400US VPN and UK VPN are related services that route internet traffic over a highly secure connection through our high-speed servers in the USA and United Kingdom.

In addition to providing direct routes to the US and UK, our service offers ‘via’ routes. These special routes combine the benefit of increasing speed by connecting to a server near to you, for instance Asia, giving you access to premium bandwidth instead of the cheaper and slower bandwidth often offered by local internet providers, plus a US or UK VPN server enabling access to geographically restricted services.

US and UK VPN subscriptions are paid for via in-app purchases in the Apple App Store or automatic PayPal subscription.

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Questions

When it comes to downloading content quickly, what you want is the fastest route from your location to the server that hosts the content you need to access.

If your local internet provider has very good international bandwidth, connecting directly to the UK or US should be fine.

However, while good bandwidth within national boundaries is common, international bandwidth can be expensive so some internet providers economise on international connections and use cheap bandwidth that routes traffic across less-than-direct routes.

We created our ‘via’ routes to help: they use the best connections to route traffic quickly across the globe.

For instance, if you’re in Asia and you want to connect to the UK, if you connect straight to the UK you’ll be using a fast connection around the country you’re in, but the international traffic from there will probably use cheap bandwidth on slow connections.

If you instead use our UK via Singapore or UK via Thailand connections you should have a much faster connection to the UK – you’ll be connecting to a data centre in Singapore or Thailand that has a direct route under the sea straight to the UK – fast, more expensive bandwidth on a premium tier 1 network connection.

Send us a question

Our UK-based support team are here to help. Email help@flowvpn.com or complete this form:

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