Onion VPN for Mac: Support and FAQ

Some regular VPN users have a clear personal preference. but if not, it probably comes down to using whichever works best for you.

Some wifi and mobile networks don’t support all connection protocols so you might find that you need to try them all to find the one that works for you.

OpenVPN takes a bit longer to configure, so we’d suggest that you start with PPTP and L2TP.

Onion VPN shows your account name at the bottom of the app’s main page.

You can also find your account name by navigating to System Preferences > Network > TOR VPN.

Our network doesn’t support usage of BitTorrent and peer-to-peer file sharing. Traffic is automatically checked and if BitTorrent packets are detected the user account will be automatically blocked.

Sometimes you don’t even need to be actively using peer to peer – if you have a BitTorrent client installed it might send a small amount of traffic in the background occasionally and that would be sufficient to block your VPN account, so we recommend uninstalling BitTorrent software while using our VPN service.

Please also be aware that some other software has BitTorrent clients built in, a good example being Torch web browser.

If your account is blocked you can easily unblock it by opening the Onion VPN app and clicking the link:

It is possible to use your Onion VPN subscription on Windows and Android. If you haven’t already, first you need to create a Flow VPN user account:

1. In Onion VPN, tap the blue ‘account’ button
   
2. Enter your email address and a password of your choice
   
3. Select ‘New account’ then enter your password again
4. Select ‘Create Account’
5. Go to the Flow VPN client area and log in with your email address and password
6. You’ll be sent an email. Click the link in the email to verify your email address.
7. You’ll be taken to your Flow VPN client area. Select a server location (or TOR server), then click the Windows or Android button for configuration instructions.